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Swayam Central

Developing Soft Skills and Personality

By Prof. T. Ravichandran   |   IIT Kanpur
The course aims to cause a basic awareness about the significance of soft skills in professional and inter-personal communications and facilitate an all-round development of personality. Hard or technical skills help securing a basic position in one's life and career. But only soft skills can ensure a person retain it, climb further, reach a pinnacle, achieve excellence, and derive fulfilment and supreme joy. Soft skills comprise pleasant and appealing personality traits as self-confidence, positive attitude, emotional intelligence, social grace, flexibility, friendliness and effective communication skills.

INTENDED AUDIENCE: Students, Teachers, Professionals, Trainers, Leaders, Employers

PRE-REQUISITES        : Nil

INDUSTRY SUPPORT  : All industry/companies/organisations will recognize and value this course and recommend this for their employees and trainee programs. 

SUMMARY

Course Status : Upcoming
Course Type : Elective
Duration : 8 weeks
Start Date : 26 Aug 2019
End Date : 18 Oct 2019
Exam Date : 17 Nov 2019
Category :
  • Humanities and Social Sciences
  • Level : Undergraduate
    This is an AICTE approved FDP course

    COURSE LAYOUT

    Week 1: Lecture 1: Introduction: A New Approach To Learning
            Lecture 2: Planning And Goal-Setting
            Lecture 3: Human Perceptions: Understanding People
            Lecture 4: Types Of Soft Skills: Self-Management Skills
            Lecture 5: Aiming For Excellence: Developing Potential And Self-Actualisation
            Lecture 6: Need Achievement And Spiritual Intelligence

    Week 2: Lecture 7: Conflict Resolution Skills: Seeking Win-Win Solution
            Lecture 8: Inter-Personal Conflicts: Two Examples
          Lecture 9: Inter-Personal Conflicts: Two Solutions
            Lecture 10: Types Of Conflicts: Becoming A Conflict Resolution Expert 
            Lecture 11: Types Of Stress: Self-Awareness About Stress 
            Lecture 12: Regulating Stress: Making The Best Out Of Stress

    Week 3: Lecture 13: Habits: Guiding Principles
            Lecture 14: Habits: Identifying Good And Bad Habits  
            Lecture 15: Habits: Habit Cycle
          Lecture 16: Breaking Bad Habits
            Lecture 17: Using The Zeigarnik Effect For Productivity And Personal Growth  
          Lecture 18: Forming Habits Of Success

    Week 4: Lecture 19: Communication: Significance Of Listening
          Lecture 20:Communication: Active Listening
          Lecture 21:Communication: Barriers To Active Listening 
            Lecture 22:Telephone Communication: Basic Telephone Skills 
            Lecture 23:Telephone Communication: Advanced Telephone Skills 
            Lecture 24: Telephone Communication: Essential Telephone Skills

    Week 5: Lecture 25: Technology And Communication: Technological Personality
          Lecture 26: Technology And Communication: Mobile Personality?
          Lecture 27: Topic: Technology And Communication: E-Mail Principles
          Lecture 28: Technology And Communication: How Not To Send E-Mails!
          Lecture 29: Technology And Communication: Netiquette
          Lecture 30: Technology And Communication: E-Mail Etiquette

    Week 6: Lecture 31: Communication Skills: Effective Communication
          Lecture 32: Barriers To Communication: Arising Out Of Sender/Receiver’s Personality
          Lecture 33: Barriers To Communication: Interpersonal Transactions
            Lecture 34: Barriers To Communication: Miscommunication
          Lecture 35: Non-Verbal Communication: Pre-Thinking Assessment-1
          Lecture 36: Non-Verbal Communication: Pre-Thinking Assessment-2

    Week 7: Lecture 37: Nonverbal Communication: Introduction And Importance
          Lecture 38: Non-Verbal Communication: Issues And Types
          Lecture 39: Non-Verbal Communication: Basics And Universals
          Lecture 40: Non-Verbal Communication: Interpreting Non-Verbal Cues
          Lecture 41: Body Language: For Interviews
          Lecture 42: Body Language: For Group Discussions

    Week 8: Lecture 43: Presentation Skills: Overcoming Fear
          Lecture 44: Presentation Skills: Becoming A Professional
          Lecture 45: Presentation Skills: The Role Of Body Language
          Lecture 46: Presentation Skills: Using Visuals
          Lecture 47: Reading Skills: Effective Reading
            Lecture 48: Human Relations: Developing Trust And Integrity

    BOOKS AND REFERENCES

    Dorch, Patricia. What Are Soft Skills? New York: Execu Dress Publisher, 2013.
    Kamin, Maxine. Soft Skills Revolution: A Guide for Connecting with Compassion for Trainers, Teams, and Leaders. Washington, DC: Pfeiffer & Company, 2013. 
    Klaus, Peggy, Jane Rohman & Molly Hamaker. The Hard Truth about Soft Skills. London: HarperCollins E-books, 2007.
    Petes S. J., Francis. Soft Skills and Professional Communication. New Delhi: Tata McGraw-Hill Education, 2011. 
    Stein, Steven J. & Howard E. Book.  The EQ Edge: Emotional Intelligence and Your Success. Canada: Wiley & Sons, 2006.

    INSTRUCTOR BIO



    Dr. T. RAVICHANDRAN is presently a Professor of English in the Department of Humanities and Social Sciences at the Indian Institute of Technology Kanpur, Uttar Pradesh, India.  He has written about fifty research articles/book chapters, supervised six doctoral theses, edited a special issue on Cyberpunk Literature for the Creative Forum Journal, and published a book on Postmodern Identity. He is a recipient of the Fulbright-Nehru Academic and Professional Excellence Fellowship (2014-15) for his research/teaching at Duke University, North Carolina, USA.   He is honored with Champa Devi Gangwal Chair Professorship at IIT Kanpur. In his distinguished twenty-five years of teaching career, he has taught various courses in English Language and Literature. His NPTEL Video and Web courses on Communication Skills are well-acclaimed nationally and internationally. 

    COURSE CERTIFICATE

    • The course is free to enroll and learn from. But if you want a certificate, you have to register and write the proctored exam conducted by us in person at any of the designated exam centres.
    • The exam is optional for a fee of Rs 1000/- (Rupees one thousand only).
    • Date and Time of Exams: 17 November 2019, Morning session 9am to 12 noon; Afternoon Session 2pm to 5pm.
    • Registration url: Announcements will be made when the registration form is open for registrations.
    • The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published. If there are any changes, it will be mentioned then.
    • Please check the form for more details on the cities where the exams will be held, the conditions you agree to when you fill the form etc.

    CRITERIA TO GET A CERTIFICATE
    • Average assignment score = 25% of average of best 6 assignments out of the total 8 assignments given in the course. 
    • Exam score = 75% of the proctored certification exam score out of 100
    • Final score = Average assignment score + Exam score

    YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=10/25 AND EXAM SCORE >= 30/75
    • If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.
    • Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Kanpur. It will be e-verifiable at nptel.ac.in/noc.
    • Only the e-certificate will be made available. Hard copies are being discontinued from July 2019 semester and will not be dispatched

    APPRECIATIONS AND COMMENTS BY THE CURRENT AND PREVIOUS BATCH STUDENTS:

    The entire course was well organized and was tailored to effectively deliver the intended objective of enhancing soft skills. You actually did justice to the course in every way- content, the distribution of modules over the week for them to co relate and be effective at each juncture that they were placed, overall delivery to the last bit of providing timely solutions to queries. I must congratulate you and your team for doing fantastic work in structuring this course and on its very successful completion. I look forward to the next! - Dr. Vineeta Saluja, Principal - Mata Gujri Mahila Mahavidyalaya, Jabalpur (12-05-2019)
    Dear Sir, I am writing this mail to thank you. You just made my day. I went through your course on personality development on YouTube and it charged me. I am so relieved after watching your lecture on TECHNOLOGY AND COMMUNICATION: MOBILE PERSONALITY that I cannot express it in words. Sir, your video has saved my life. It is life changing. I request you to bless me so that I can move on the path shown by you. Once again thank you so much for providing such a beneficial video on very important issue of life.- P. K. Rai (10-04-2019)
    Thank You sir for this Awesome Course. This course really was a great work of you. I now understand how much practice and hard work you been undergone to deliver such awesome and easy to understand lectures. My more thanks to you sir for lecture on habits [Week 3]. Concepts in lectures are difficult to understand and I don't think I could understood those without your guidance. - Siddharth Bhusari
    I would like to thank you for providing this wonderful course with lots of subject information, examples and life examples . . . . Looking forward to more courses like this from NPTEL. My special thanks to the Professor for guiding and explaining elaborately and neatly about the subject. Also eagerly waiting to enroll for the next Enhancing course. - Ranjani
    This course helped me a lot. I can experience the change in my life style. I am suggesting others at least to watch the videos. Thank you very much for the wonderful course. - Indugu Rushiraj (M. Tech (Digital Systems and Instrumentation-ETC) IIEST, Shibpur Howrah-711103)
    The course is an enriching and transforming one. This course has helped me understand myself and develop in many ways. I appreciate the way you have designed this course. Thank you very much! I look forward to doing the next level. - Pankaj Haryan, pankajharyan8@gmail.com
    This course is really helped me a lot.. This type of thing I was searching since 2 years. But I never found stuff that I needed. This is the course which provides me quality learning skills. Big Thanks to you sir . . . I'm blessed that I get chance to learn from you . . . Thank you..!! - Durga Charan (M.Tech Student PEC, Chandigarh), dcharan44@gmail.com
    I am very excited and happy to convey my sincere feelings to you. This course not just only helped me in my teaching but also it helped to develop my personality in terms of my attitude. Sir, as you said in the presentations that it is not just to learn or get certificate but we should be in a position to implement and follow in our day to day life then only it will become life changing course. That's true Sir. Once again my best warm wishes to you sir for your wonderful efforts. - A. Praveen
    Dear Sir, I am very blessed to have you as my guru. Sir, you have motivated and inspired me to become the human being with the essence of sensitiveness and mindfulness that everyone must possess. I promise you that I will imbibe all the necessary skills with regular practice. With all the valuable motivational tips and suggestions I learned in this course, had bought many essential changes in my thinking pattern. - Dilip Kumar
    This was the perfect course which I sought one year back. The way you delivered the lectures were lucid. Lot of examples, new technical words were adding credits to it. This course brought Awareness on Communication Skill, Conflict Resolution methods, Non-verbal communication, Self-Actualisation, Interview Skill and Group Discussion. Apart from exam perspective I am satisfied in following this course for 8 weeks successfully bringing awareness around me. Thank you sir. – Gowtham
    I have completed the course today. Today I feel equally proud as well as happy to have been a part of such a wonderful course. You and your supporting team is great. Thank you for putting this great course for us people. I am looking forward to the advance course in this series. Thank you sir. - Rahul Parwal (B.Tech, 2016, JIET Jodhpur)
    I am feeling sentimental about end of this course! Two months have passed in no time, I became happy! Everyday in the evening after coming from office I used to watch your videos religiously. Sir I am from technical background, and have never learnt soft skill. Before this course I was knowing that Personality means simply the outlook/dress up/makeup, etc., of a person. After doing this course, I have change a lot and now I have forgotten the term “Anger”. Now I am able to understand the term “Humans and Humanity”. All the short stories used in the lecture were simple but highly effective. Your Etiquette session was superb! And the last week lecture was splendid! The most interesting was the summary in single slide. Keep sharing such thoughts so that humans behave like humans. The whole world has become selfish and inhuman. Most people have removed the word called humanity from their dictionary. I promise you sir I will apply these thoughts in the life. Thank you once again for the splendid course and reminding us that we are HUMANS. – Vinod Kumar
    Dear Prof. T. Ravichandran, This is the first ever course I have pursued from NPTEL and my journey has been a fruitful one. The content and the structure of the course was well designed. Your short stories throughout the course were amazing. Your questions during the course were thought provoking. My intent of undergoing this course is full-filled and I am immensely grateful to you. - Richa Baid 29 October 2018
    Respected Prof. Ravichandran, Thanks for your valuable lectures and interesting presentation. I had an excellent journey through the course, learnt so much about myself and my peers. I could map all my activities with the course contents. Thanks for this wonderful opportunity, will never forget this course in my lifetime. It became part and parcel of life & hand in hand in my routine . . . . – sandanalakshmi@pec.edu
    Respected Sir, At first, when I registered I did not think this course would help me. But, today after the exam, I did realize the wonderfulness of the learning through the course. The course lectures have definitely made me change into a better version of myself. I would really appreciate the team of students and teachers who have been so persistent and working round the clock to answer the queried in the forum and also to conduct those 2 live sessions. So with a big Thank you. I will be definitely registering for Enhancing Soft Skills and Personality. Thank you Sir, - Yours Sincerely, Sanjith P Hemagiri

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